FAQ

Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Standard shipping typically takes 5-10 business days within Canada and 7-13 business days to the United States. You'll receive a tracking number once your order ships.

Do you ship internationally?
Currently, we ship to Canada and the United States.

How can I track my order?
Once your order ships, you'll receive an email with a tracking number. You can use this to track your package.

Returns & Exchanges

What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in their original packaging.

How do I start a return?
Contact our customer service team at our contact page and we'll guide you through the process.

Payment & Security

What payment methods do you accept?
We accept all major credit cards, PayPal, and Shop Pay for a fast and secure checkout.

Is my payment information secure?
Yes, all transactions are encrypted and secure. We never store your payment information.

Products

Are your products authentic?
Yes, all our products are 100% authentic and sourced directly from authorized suppliers.

Do you restock sold-out items?
We regularly restock popular items. Sign up for notifications on product pages to be alerted when items are back in stock.